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Polish Speaking Customer Service Agent - Greece

  • Telecommunication, Call Centre, Customer Service Jobs

Description

To handle incoming calls, chats and emails in Polish language providing high quality customer service in a professional and efficient manner by assisting customers and to provide adequate solutions based on the processes and guidelines collecting necessary information and offering relative answers assuring to live up to the best standards and achieving the targets and key performance indicators.

Specific Requirements

Our client

Our client is one of the first to offer offices and jobs in Greece, and is also the largest in the market. They are a multi-national company that simplifies their customers lives worldwide. The customer offers customer service services for different brands. Our client is constantly working to improve his performance and work towards great customer service at all times. Their employees present the company and that makes them prosperous and proud.

Requirements:
• Polish C2 and fluent English is mandatory.
• Confidence, professionalism, commitment.
• Excellent communication skills.
• Time keeping and ability to work in a rotating/night shifts.
• Adaptation to customers’ needs and high attention to details. 
• Active listening skills.
• Advanced tech skills.

Hard Skills

  • Microsoft Office
  • Customer relationship manager (CRM)
  • Account management
  • Client management

Soft Skills

  • Communication
  • Adaptability
  • Listening
  • Time management
  • Organized

We offer

• Competitive monthly salary 
• International, multicultural modern working environment
• Career development opportunities
• Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
• Bonus for referring new colleagues
• Monthly performance Bonus
• Great relocation package
• Special Discounts & Offers for all employees
• Paid training using the latest technology
• Ongoing IT and Soft skills training provided by our specialists keeping you updated
• 2 Extra salaries per year ( Christmas / Easter- Summer)
• On-site canteen
• Casual dress code
• In-House doctor and examination center
• Free Greek courses
• Employee Relations team to help new hires integrate in the Greek lifestyle and culture
• Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants and many other activities.