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A multinational pharmaceutical client is currently recruiting for a French or Italian Medical Information Analyst to join their expanding team.

Your role would be to provide excellent and efficient Medical Information support to Healthcare professionals, patients and other customers & to complete the relevant documentation for these queries.

Ideally this role would suit someone who demonstrates excellent customer service and time management skills.

Day to day responsibilities would include but not be limited to: 

  • Manage customer queries regarding products/medical devices from healthcare professionals, patients and other customers in a courteous, professional manner with predefined answers/resources that are balanced, accurate and non-promotional.
  • Accurate recording of all customer queries in the medical information database in a concise, thorough, and accurate manner in line with Good Documentation Practices.
  • Support global/regional Medical Information projects with a key focus on excellence & knowledge, efficiency & customer experience
  • Support the overall Medical Information team by demonstrating flexibility in providing cover for team members and training of new team members

Specific Requirements

Basic Requirements:

  • Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience.
  • Business experience such as medical sales representative will also be considered.
  • Fluency in one of the following languages: French, Italian
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner

Hard Skills

  • Customer relationship manager (CRM)
  • Customer relations
  • Advanced language knowledge

Soft Skills

  • Communication
  • Problem-solver
  • Time management
  • Driven

We offer

Salay: negotiable