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Dutch speaking Technical Support Specialist in lively Lisbon

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Description

Are you a native Dutch speaker looking for an international challenge? Do you want to enjoy a relaxed lifestyle in the sun? Then look no further!

We are looking for Dutch Technical Support Agents for our client, worldwide leader in technical Experience Management and shared services for international markets. Their team consists of over 9.000 employees from 82 nationalities, who are providing services in 35 languages for 64 markets worldwide. They are looking for Technical Support Agents to work for one of their many world-famous clients, including Bol.com, Philips, Zalando and Google Ads. Their modern, central offices are located in Lisbon and Porto. 

 

Why Lisbon?

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. The city of Lisbon is never boring! It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage and many beautiful buildings. In Portugal's "riviera" west of Lisbon, the popular bathing resorts of Estoril and Cascais are located. In Estoril, there is also one of Europe's largest casinos. Lisbon, for a great part of the year, offers a warm climate. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers.  Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks and surfing!

Responsibilities

  • Inbound technical Service for bookings, purchases of services or goods
  • Assistance with concerns regarding payment, shipping, return and exchange and further questions about technical accounts
  • Management of changes, adjustments, complaints and any other technical concerns

Specific Requirements

Requirements

  • Fluent in Dutch and good command of English
  • Willing to start an international experience – work abroad
  • Excellent communication and interpersonal skills and team spirit
  • Able to handle confidential and/or highly sensitive information
  • Experience in technical service (preferred)

Hard Skills

  • Microsoft Office
  • Customer relationship manager (CRM)

Soft Skills

  • Communication
  • Adaptability
  • Problem-solver

We offer

Benefits

  • Fixed salary + bonus
  • The option to stay in shared accommodation provided by our client
  • Initial flight expenses refund
  • Free annual flight to your home country
  • Private health insurance
  • Free Portuguese language courses, water sports, soft trekking and much more
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Intensive training and familiarisation phase
  • Ample opportunity to grow and evolve within the organization