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Customer Success Manager

  • Translation, Localization, Interpretation Jobs
  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting
  • Management (incl. project, product management & human resources)

Description

Are you passionate about the language industry? Do you have experience with Customer Success? And are you interested in making a great difference in our company? Then you might be the one we are looking for.

We are looking for an Customer Success Manager to join our commercial team in Hamburg, Germany. You will enter a role with different focus areas! You will be key in working on and coordinating ongoing projects, you will work with a portfolio of existing customers, and you will be responsible in problem solving and other customer-related activities across relevant accounts.

 

Main tasks and responsibilities:

Sustain account growth and profitability

Drive account development through up- and cross-selling activities

Build account Success Plan

Conduct regular discovery meetings with the customers you will be responsible for

Drive adoption of product features and maximize product usage

Deliver solutions to improve customer objectives

Ensure overall delivery flow

Align and collaborate on customer expectations with Operations Solutions

Ensure customer's quality expectations are met

Drive initiatives to improve customer satisfaction

Ensure workflow optimization and automation

Specific Requirements

  • You know how to develop relationships with new stakeholders at existing accounts
  • You are able to develop and present best-fit solutions for your customers while having a view on continuous improvements in efficiency and automation of workflows
  • You have a structured work approach, project management skills and you are good in problem solving across a portfolio of owned accounts
  • You are experienced in operational planning and execution of customer-oriented activities to deliver on targets
  • You know how to report sales figures and health performance indicators in a structured way
  • You are a quick learner and have the ability to work under pressure
  • You work well as an individual, but also as a part of a team
  • You speak and write German and English to a high level
  • You are experienced in the translation/ content industry, tech or another relevant area
  • Business acumen and detail oriented
  • Preferred is a Bachelor/ Master degree within a relevant area

Hard Skills

  • Account management
  • Relationship building
  • Business planning
  • Best practice development
  • Simultaneous translations experience

Soft Skills

  • Communication
  • Problem-solver
  • Team player
  • Attention to detail