Our client is an international oriented company located in Almere. At the moment we are seeking for a Sales Support Representative, who will work closely together with the account managers. In this position it’s very important that you are accurate and possess strong administrative skills.

 

General sales activities: elaborating, advising and administrating sales orders. Supporting the Account Managers. Contributing to the account team’s overall goal of achieving sales targets. Managing service and after sales service, such as follow up issues and associated sales activities.

 

Tasks and Responsibilities:

• Processing orders on demand and managing the order book
• Provide customers with confirmation of delivery date by coordinating with purchasing
• Checking order specifications and prices, as well as monitoring delivery times
• Preparing and issuing quotations on request and in cooperation with the Account Manager
• Tracking sales versus budget targets
• On request, drawing up sales budgets and forecasts in cooperation with the Account Manager
• Following up action points from annual contracts and account visits (examples: prices, volume and logistic agreements, special projects, other general matters)
• Overseeing sample requests, including stock availability
• Processing complaints and monitoring the outcomes
• Providing technical information and other certification information to customers
• Provide customers with information on Incoterms, export documents (such as EUR-1) as required
• Preparation and handling of invoices
• Check availability on credit lines when entering orders
• Upon request, calculate and check customer bonuses
• By use of price lists, manage conditions and prices
• Manage data for your assigned accounts, report on developments as necessary
• Desk research
• Filing correspondence and archiving of order paperwork
• Providing an account point of contact
• Reviewing procedures and making proposals for improvement
• In consultation with the Account Manager, create monthly reports on the activities/actions of the accounts and the team
• Document management as needed

 

Qualifications:

• Post-secondary college (MBO+) level
• Several years of work experience in a sales department and/or in business to business
• Good written and spoken command of Dutch and English, other EU language are an advantaged
• Accurate
• Strong numberistic skills
• Result-oriented, customer-oriented and enterprising
• Persuasive and perseverant
• Flexible and independent
• Able to visit customers and/or exhibitions as needed
• Driver license
• Hands-on mentality
• Team player