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Customer Success Manager with iGaming experience to online gaming client in Malta/Sofia/Kiev

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales (inc. pre-sales and lead-generation)
  • Marketing and PR, Advertising and Creative Media Jobs
  • Betting and Gaming Jobs

Description

Our client, a publicly-traded online gaming company, is now looking for a Customer Success Manager who will take full responsibility for the post-sales requirements of their B2B clients.

 

Responsibilities

• Identify and analyse market trends and changing needs of your customers and then translate them into tasks to be undertaken by divisions within the company 

• Optimize customer performance through marketing and site optimization

• Push forward the business needs of the company with the client, finding the optimal balance between the client’s needs and those of the company

• Growing Revenue

 

Specific Requirements

At least 2 years' experience in Account Management of international customers in the Online Gaming industry – a must

• Excellent English level (written and spoken) – a must

• Previous experience in an Internet company (company selling integration services – big advantage) • BA/BS degree

• Client-facing work experience

• WordPress experience/ basic HTML knowledge – preferable – an advantage

• Previous experience in Project Management – an advantage

• Previous sales experience - an advantage

• Familiar with Microsoft Office (namely Word, Excel, PowerPoint)

• Ability to work in a fast-paced environment, multi-task and work well under pressure.

• High business and service orientation

• Strong analytical and problem-solving abilities

• Strong team player, excellent interpersonal skills, self-motivated, detail-oriented 

Hard Skills

  • Microsoft Office
  • Online Networking
  • Customer relations
  • Account management

Soft Skills

  • Communication
  • Team-oriented
  • Strategic thinker
  • Self-motivated
  • Attention to detail