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Operations Coordinator

  • Transport, Logistics, Procurement, Import/Export Jobs

Description

  • Book available freight in a cost-effective manner 
  • Source and negotiate with carrier base to move available loads (Truckload, Flatbed, and Intermodal) 
  • Schedule pick-up and delivery appointment times 
  • Communicate effectively with carriers and build carrier relationships 
  • Build strong liaison relationships with C.A.T. Global customer base: 
  • Maintain reliable communications with customers regarding changes in pick-up and delivery schedules and potential service failures 
  • Communicate customer problems, needs, leads and inquiries to the sales force 
  • Quote customers on new lanes when requested 
  • Recommend process improvements and implement once approved 
  • Maintain and update accurate information in company’s operating systems 
  • When possible, pre-plan the use of carriers and equipment for efficiency 
  • Assist in P.O.D. retrieval 
  • Understand and support the goals, policies and procedures of C.A.T. Global 
  • Maintain confidentiality of company information

Responsibilities

  • Experience at a non-asset-based transportation logistics company preferred 
  • 3 years’ experience in freight brokerage
  • Exceptional customer service focus and skills 
  • High-energy, positive attitude 
  • Organizational and scheduling skills 
  • High school diploma or GED required; four-year degree preferred 
  • Basic knowledge of MS Word and Excel 
  • Must be bilingual (written and oral)
  • Must be willing to work long hours 
  • Ability to learn Mercury Gate TMS software 

Hard Skills

  • Microsoft Office
  • Data Analytics
  • Operating Systems
  • Data entry
  • Customer relations
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Relationship building
  • Client management
  • Scheduling
  • Advanced language knowledge

Soft Skills

  • Communication
  • Time management
  • Flexible
  • Organized
  • Energetic

We offer

  • Dynamic work environment marked by respect, authenticity, and commitment
  • A competitive salary
  • Group insurance plan and deferred profit-sharing plan (DPSP)