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ServiceNow ITOM Developer
- IT, Software development, System Engineering Jobs
Description
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Work in a dynamic environment using agile methodology to deliver client projects
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Serve as Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.
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Provide hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, Event rules, application fields, form design, business rules, client scripts, user roles and groups, access controls and more on the various system applications
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Develop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
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Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off shelf plugins and API methods.
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Utilize your operational experience, ServiceNow Sys Admin, and ServiceNow best practices.
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Participate in release planning and implementations.
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Participate in code reviews and review all prepared all technology related client facing and internal deliverables.
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Provide client support for platform per engagement.
Responsibilities
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Recent Experience with ITOM Implementation or Support, and ServiceNow Platform scripting is required.
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Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event
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Management, Cloud Management, Orchestration, CMDB and Asset Management.
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Experience scripting with PowerShell, Perl, WMI, SSH, python, JavaScript. Path, SNMP.
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Exceptional communication and presentation skills to include technical and business concepts.
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Experience with ServiceNow CMDB design, architecture and implementations
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Hands on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.
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Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
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Knowledge of various service modelling techniques (TPL, TQL, etc.)
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Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).
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Desire IT Ops experience in storage, network and compute of enterprise environments
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Total Experience in ServiceNow development- 5 Years.
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3+ years' experience with ITOM (CMDB, Discovery, Event Management, Service Mapping, CMP, Integration Hub, IRE)
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Experience with configuration of ServiceNow Sam Pro
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Experience with mobile for Hardware Asset Management.
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Strong technical understanding of the ServiceNow platform in general and Integration tools
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Experience working within Agile delivery methodology
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Certification required: ServiceNow Sys Admin, Discovery
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Certification (preferred): Service Mapping, event management, cmp, sam pro.
Hard Skills
- Coding and Programming (Python, C#, Java, PHP, etc
- Online Networking
- Data Analytics
- Database and Queries
- Operating Systems
- Quality assurance
- Network administration
- Software development
- ERP systems
- Agile methodology
Soft Skills
- Communication
- Problem-solver
- Skilled Collaborator
- Attention to detail
