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Branch Manager

  • Sales, Business Development, Business Consulting
  • Banking, Finance, Insurance, Accounting and Trade jobs

Description

  • Management of and total accountability for a branch office in meeting administrative, Compliance, operational, sales and service, and profitability objectives of the bank.
  • Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.
  • Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.
  • Insure that staff members provide continuous quality service to clients.
  • R epresent the bank in the community through involvement in various civic and charitable activities.
  • Assure compliance with the bank’s policies and procedures.
  • Maintain non-discriminatory practices in business.
  • Perform miscellaneous duties as assigned.
  • Sales and Service Responsibilities
  • Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
  • Assess sales results of the branch.
  • Work with marketing dept. to develop sales programs and/or campaigns.
  • Hold weekly sales/service meetings for briefings and debriefings.
  • Motivate staff to solicit sales and give commendable service.
  • Supervise training of staff on product knowledge, sales and service techniques.
  • Provide clients with appropriate bank products and services to meet the clients’ needs.
  • Build/enhance business relationship with clients.
  • Lending Responsibilities
  • Make business development calls to solicit loans.
  • Maintain, promote, enhance business relationship with clients.
  • Administration Responsibilities
  • Set annual budget and business goal for the branch.
  • Monitor monthly income and control expense of the branch.
  • Ensure a satisfactory branch overall audit.
  • Monitor performance of the staff that are under the manager’s direct supervision.
  • Coach and counsel them when needed. Ensure proper guidance is given to those who indirectly report to branch management.
  • Arrange for appropriate training and cross training of staffs when needed.
  • Address and resolve human resource issues when needed.
  • Understand personnel policies and procedures and treat staffs fairly.
  • Operations Responsibilities
  • Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines
  • Ensure a satisfactory branch audit is met.
  • Authorities
  • Have designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.
  • Sign official checks and other documents.
  • Provide signature guaranty.
  • Have authority to directly resolve errors and clients complaints.
  • Hire and fire staff with the concurrence of senior management and Human Resources department personnel.

Responsibilities

 

  • College degree in business or finance preferred.
  • At least 3-5 years banking experience to include 2 years branch management in a commercial bank preferred.
  • Good knowledge of commercial lending products.
  • Thorough knowledge of federal/state and IRS regulations.
  • Leadership qualities: ability to plan, organize, motivate, supervise, and delegate.
  • Ability to create a team environment.
  • Accountable; ability to make decisions and assume responsibility for those decisions.
  • Strong sales and sales management ability.
  • Ability to exercise sound judgment.
  • Excellent interpersonal and verbal/written communication skills.
  • Interpersonal skills necessary to conduct business development calls.
  • Bilingual Mandarin or Cantonese preferred.

Hard Skills

  • Scheduling and business planning
  • Team management
  • Team building
  • Team restructuring
  • Resource allocation
  • Scheduling
  • Accountability

Soft Skills

  • Communication
  • Leadership

We offer

A competitive benefits package and comprehensive training programs so you can focus on your long-term professional career and your next steps at Cathay Bank.Apply today!