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Bilingual Customer Service Representative
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
Description
• Effectively manage and take ownership of customer inquiries (phone, email, online) through to resolution
• Research and analyze customer issues and recommend solutions within empowerment guidelines
• Process billing adjustments with a high level of accuracy
• Effectively interface with other internal departments as required
• Escalate issues to resolve inquiries within pre-defined service levels
• Ensure excellent customer experience
• Participate in process improvement initiatives
Responsibilities
• College / University degree or business equivalent
• Extremely customer-focused
• Strong team player
• Excellent telephone, organizational, and problem-solving skills
• Ability to work quickly in high pressure situations
• Superior interpersonal and communication skills
• Ability to multi-task with keen attention to detail
• Superior computer skills and technical proficiency
Hard Skills
- Customer relationship manager (CRM)
- Operating Systems
- Customer relations
- Opportunity analysis
- Client management
Soft Skills
- Communication
- Problem-solver
- Team player
- Multitasker
- Organized
