- Provide support to those who contact the call center by responding with professionalism and courtesy to calls, emails and chats, in both French and English.

- Guide participants on the procedures to follow and escalates complex situations requiring in-depth research and follow-up.

- Identify issues and help improve processes by sharing ideas and recommendations.

- Assist and actively participate in your personal development through continuing training, coaching or any other learning activities and meetings.

- Actively participate in team activities, initiatives and special mandates.

- Access information using a computer and related components and peripherals in a Microsoft environment.

- Work overtime to meet business needs.

- Bachelor’s degree or equivalent work experience and one year of customer service-related experience

- Secondary certification (GBA, CEBS/CAAS) is a plus.

- Previous call center experience preferred.

- Previous benefits and/or HR experience is a plus.

- Experience with desktop/Windows navigation and keyboarding skills.

- Pension administration and implementation work experience are considered assets