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Professional Services Consultant III EFD

  • IT, Software development, System Engineering Jobs
  • Sales, Business Development, Business Consulting

Description

  • Engage with our Email Fraud Defense customers as an expert in the field
  • Drive high levels of customer satisfaction
  • Coordinate with multiple parties – the customer as well as their 3 rd parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projects
  • Drive complex implementations while working side by side with the customers to solve their unique problems
  • Work with internal teams (most notably engineering, sales, product management)
  • Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products

Specific Requirements

  • Strong project management skills with a high attention to detail
  • Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)
  • Excellent written and verbal skills
  • Relevant Consulting experience
  • Must be comfortable with presenting and explaining technology to people with less technical knowledge
  • Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
  • Must be able to thrive in a fast paced, high stress start-up environment
  • Demonstrated experience in working with broad cross-functional teams
  • Excellent organizational, analytical and influence skills
  • Ability to work independently, ability to adapt quickly, positive attitude
  • Demonstrated experience in supporting Fortune 500 or other large customers
  • Experience with Proofpoint products is a plus
  • Experience with Secure email Gateways is a plus
  • BA/BS or higher in Engineering or related field
  • Multi-lingual skills a plus

Hard Skills

  • Product development
  • Account management
  • Opportunity analysis
  • Relationship building
  • Customer success
  • Client management
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Adaptability
  • Strategic thinker
  • Organized
  • Work well under pressure
  • Hands-on