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Our globally renowned client is currently seeking a Bilingual AR Customer Service Rep for FTC based in Cork. Proficiency in Spanish and English is essential. The main responsibility of the successful candidate is to monitor and manage cash and applications for customer accounts.

Day to day:
• Daily review of inbound cash and application of payments to customer accounts
• Collections calls and resolution of open disputes.
• Adhere to Sarbanes Oxley (SOX) and Financial Business controls to ensure quality
• Continuous improvement to further enhance procedures and achieve best practice
• Daily entry of customer master data
• Understands, advises and reports master data
• Run AR reports for management review
• Run billing process and ensure invoices are sent to customers on time

Basic Requirements:
• Fluency in Spanish and English
• 2 years customer service and financial services experience
• Excellent phone manner and customer service skills
• Problem solving, accuracy and attention to detail skills

Hard Skills

  • Customer relationship manager (CRM)
  • Customer relations
  • Financial Calculation of costs and taxes

Soft Skills

  • Problem-solver
  • Organized
  • Integrity
  • Attention to detail