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Systems Analyst, Dynamics 365 CRM

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  • Work closely with business stakeholders to understand requirements.
  • Analyzes current and future state business processes.
  • Evaluates solutions, alternatives and defines a recommended system approach.
  • Leads in producing deliverables including business process flows, UI mock-ups, use cases and storyboards.
  • Support the project team as required.
  • Use a variety of data analysis, CRM tools to recommend System Design, Validation, and Implementation
  • Work with the CRM lead to review recommended solution.
  • Documents functional specifications user stories, collaborating with others on the development team.
  • Resolves questions and issues during development cycle.
  • Supports the definition of test cases and scripts.
  • Oversee implementation tasks and ensures successful go live.
  • Provides day-to-day application support CRM users.
  • Troubleshoots production issues and provides resolution.
  • Trains users on system processes and changes as required.
  • Good understanding of CRM exceptions and root cause analysis

Specific Requirements

  • Bachelor’s degree preferable in Computer Science, Software Design, Computer Information Systems or equivalent
  • 5+ years of experience with a minimum of 3 years of experience in a Dynamics CRM analyst role performing Business system analysis and writing functional specifications.
  • 3+ years of experience in developer role, working on customizing CRM solutions.
  • Understanding, and wide-reaching application of technical principles and concepts.
  • Knowledge of how to design, develop and test Microsoft Dynamics CRM, APIs, Workflows, and integrations.
  • Thrives in a fast-paced environment with multiple project assignments.
  • Strong written and verbal communication.
  • Proven ability to effectively communicate with non-technical audience.
  • Effectively prioritize and execute tasks while under pressure.
  • Works well independently with minimum supervision
  • Excellent analytical and creative problem-solving skills
  • Strong customer service orientation,
  • Preferred Dynamics CRM Certification
  • Familiarity with C#, Scribe, KingswaySoft, SCRIBE .NET, JavaScript, SQL Server 2008+ Other software experience
  • Experienced with sales, service business processes.
  • Proven experience in delivering in a multi vendor environment.
  • Past participation on teams run with Agile Scrum methodology by writing User Stories.
  • Fully bilingual in English and French is an asset.

Hard Skills

  • Coding and Programming (Python, C#, Java, PHP, etc
  • Customer relationship manager (CRM)
  • Customer relations
  • UI design
  • UX design
  • Graphic design
  • Agile methodology
  • Business analysis
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Multitasker
  • Work well under pressure
  • Creative

We offer

We have an informal but highly professional and collaborative environment. The successful candidate will work from home or an option to work from a CFIB office will be available if in close proximity.