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Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs
  • Transport, Logistics, Procurement, Import/Export Jobs

Description

  • - Communicate with customers via phone, email
    - Provide knowledgeable answers to questions about product, pricing and availability
    - Work with internal departments to meet customer's needs
    - Data entry in various platforms

Responsibilities

- Fully Bilingual
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work

Hard Skills

  • Customer relationship manager (CRM)
  • Data entry
  • Multi-line phone proficiency
  • Customer relations
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Time management
  • Multitasker
  • Organized

We offer

Benefits:
-pension plan
-paid vacations
-on-site parking
-medical & dental benefits