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Nordic (Swedish, Danish or Norwegian) Speaking Sales and Service Admin Lead

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales (inc. pre-sales and lead-generation)

Description

Do you have experience in Sales and Management? We are looking for a Nordic Speaking Sales and Administration Team Lead to lead an exciting team in the heart of Amsterdam!

 

Our client: is a world-known global company founded in Japan 70 years ago. They provide innovative kitchen solutions, and their equipment now serves the world, enabling their customers to preserve, to innovate, to serve, to heal and to educate in the foodservice, health, hospitality, bio-science, marine and education industries across every continent and in all climates.

 

Job Description

The Sales and Service Admin Lead is responsible for the day to day interactions between our customers, factories and distribution channels, providing leadership and close supervision of the team to achieve total customer satisfaction and loyalty through process and people development. The role ensures that our Area Sales Managers are efficiently supported through the “Order to Cash” end-to-end process. In order to accomplish this, the role drives the Sales & Service team and ensures effective execution of the relevant company business processes supported by the AX2012 system. By managing people locally in the branch, they also act as a single point of reference towards headquarters in Amsterdam. Active people management, strong cross functional skills and customer centered mindset are required to be successful in this role.

 

Responsibilities and Duties (not exhaustive): People Management:

  • Lead the Branch Sales- and Service Administration Team
  • Foster a culture of customer focused service and collaboration
  • Team and People Development: - Motivate, appreciate, recognize and inspire employees - Provide and document consistent feedback to employees - Complete employee performance reviews
  • Compliance: - Ensure the team is understands and adheres to the HEBV compliance manual - Understand, comply and enforce HEBV policies and procedures and instructions to ensure product quality, customer satisfaction, attainment of business goals
  • Training and coaching (job knowledge): - Organise training for the team as required (on the job/training sessions etc.) - Ensure knowledge on processes regarding compliance and efficiency - Ensure job relevant system knowledge (AX12 / Advance forms / office etc.) - Ensure the team has good knowledge on customer agreements, product specifications, price lists etc. - Ensure knowledge on Master Data, Credit Control and Invoiving

 

Customer Experience Excellence:

  • Order Management & Fulfilment
  • Customer Inquiries
  • Goods Returns and Customer Complaints
  • Customer Communication
  • Collections support as requested from Finance
  • Customer Master Data maintenance
  • International distribution partner support in Europe
  • Technical Support & trouble shooting

 

Continuous Improvement of processes and systems:

• Collaborate/Implement Sales Order Process Improvements

• Collaborate/ Implement Service Admin Improvements

• Promote user acceptance and integration in to processes of approved, new technologies

 

Required knowledge, skills & attitude:

• BA/ BS degree

• +3years of professional experience in the customer / sales service area

• Customer focussed mind-set (internal and external)

• High proficiency in Microsoft applications

• Strong ERP system experience, plus Microsoft Dynamics AX

• Strong organisational skills with the ability to effectively prioritise and manage multiple demands in a fast-paced environment

• Ability to define problems, collect data, establish facts and draw valid conclusions

• Excellent interpersonal and communication skills

• In-depth knowledge of customer service principles and practices

• Fluent in English and any Nordic language (Swedish, Norwegian or Danish) both in verbal and written communication

• Flexible with occasional (international) travel

Hard Skills

  • Multi-line phone proficiency

Soft Skills

  • Communication
  • Adaptability
  • Listening
  • Competitive
  • Attention to detail