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Ground Operations Agent (1 Year Contract)
- Transport, Logistics, Procurement, Import/Export Jobs
Description
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Handle flight activity and special needs, which would last through midnight shift and overtime might be needed
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Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
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Assist to train our customers and vendors in the company procedures for all ground operations functions.
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Ensure our customers are current with all operating requirements and focus items
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Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
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Collaboratively develop action plans with those performing below established goal to improve performance.
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Actively work with all other departments to continuously improve the service to our customers.
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Manage roster adjustment
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Performs other duties as assigned by superiors
Responsibilities
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Diploma or high school qualifications
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Minimum 3 year of work experience, preferably with cargo operations
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Preferably qualified in all areas of ground and 767, 747 and 777 cargo freighter operations.
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Demonstrate the ability to work in a team-based environment.
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Willingness to work varied hours, weekends and national holidays.
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Excellent communication skills.
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Ability to meet the demands of varied responsibilities and deadlines.
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Outstanding customer service skills.
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Computer skills working with Microsoft Office or comparable software.
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Must be excellent bilingual in both Korean and English (speaking and writing)
Hard Skills
- Microsoft Office
- Customer relations
- Customer success
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Adaptability
- Team player
- Time management
- Flexible
