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Logistics & Operations Agent
- Telecommunication, Call Centre, Customer Service Jobs
- Management (incl. project, product management & human resources)
- Transport, Logistics, Procurement, Import/Export Jobs
Description
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Communicate with carriers and origin and destination location agents regarding shipment status, special handling, and delivery processes.
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Monitor and manage shipments until completion. Keep customers apprised of the export/import/and domestic details of transactions by SOP’s.
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Ensure accuracy and completeness of documentation.
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Build relationships with customers, offices, overseas and domestic agents and service providers
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Review standard operating procedures to ensure compliance, TSA and Ace Quality Assurance Standards.
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May be responsible for special shipments involving perishables (medicines and samples) and oversee special accounts.
Responsibilities
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College or Equivalent combination of education and Air Export experience may be considered.
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Prior work experience in the logistics/freight forwarding industry is preferred but, not necessary.
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Bilingual English-Spanish
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Basic to intermediate experience using Windows operating system and Microsoft software applications are required
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Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
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Must have strong organizational and time management skills.
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Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails, and other written documentation clearly and concisely. Can present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
Hard Skills
- Microsoft Office
- Document management
- Multi-line phone proficiency
- Customer relations
- Account management
- Relationship building
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Time management
- Responsible
- Organized
