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CUSTOMER SERVICE SPECIALIST FRENCH AND SPANISH

  • Telecommunication, Call Centre, Customer Service Jobs

Description

The Customer Service Specialist is responsible for tasks including order processing, problem solving, administration support for the commercial sales team and logistical support for internal departments and external customers (eg Clinics, Hospitals etc).

  • Process all orders (received primarily by email, with some also received via phone, fax or directly through the online system)
  • Communicate proactively with internal and external customers regarding their order status.
  • Review customer's ongoing orders daily.
  • Investigate and resolve order processing issues.
  • Communicate with various departments to support the delivery of an excellent customer service.

Specific Requirements

The experience you'll need:

  • Proficiency in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
  • Fluency in English, Spanish and French
  • Strong computer navigation and typing skills
  • Work independently and as part of a team
  • Work effectively in a fast-paced environment with changing priorities
  • SAP or other ERP system experience a significant advantage
  • Previous customer service experience desired preferably in the healthcare industry but not essential

Hard Skills

  • Microsoft Office
  • Customer relationship manager (CRM)
  • Typing and typing speed
  • Customer relations

Soft Skills

  • Communication
  • Problem-solver
  • Strong work ethic

We offer

The company is a global Medical Technology company with offices and sites globally. They have offices in Galway city which are open- plan, collaborative and friendly!

This organisation has a very good reputation for offering training and internal career advancement opportunities. They also offer competitve, negotiable salaries and benefits.