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Virtual Bilingual Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs
  • Retail Jobs
  • Fashion Jobs

Description

  • Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
  • Utilize selling skills to make effective recommendations to our customers
  • Resolve customer issues while utilizing negotiation skills
  • Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
  • Enter information into the company database
  • Interpret company policy and procedures in servicing customers

Responsibilities

  • Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
  • Must have professional phone presentation and communication skills
  • Must pass background check
  • Basic typing/computer experience with excellent navigational skills
  • Ability to perform basic mathematical computations
  • Ability to handle high contact volume while maintaining superior customer relations and service
  • Previous call center experience is a plus
  • Regular and reliable attendance is essential
  • Personal Desktop or Laptop computer
  • Two Screens or Large Format Screen
  • Wired USB Headset with Microphone
  • Wired Internet/Ethernet Connection
  • Dedicated workspace free from distractions
  • Must be able to fluently speak, read, and write in English and Spanish!

Hard Skills

  • Windows operating system
  • Typing and typing speed
  • Data entry
  • Multi-line phone proficiency
  • Customer relations
  • Relationship building
  • Customer success
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Problem-solver
  • Strategic thinker
  • Multitasker
  • Organized
Victoria's Secret
  • Main info
  • Language English, Spanish
  • Experience level Entry Level
  • Job type Full Time
  • Salary 15$ / Per Hour
  • CountryUnited States of America
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We offer

  • The base rate of pay ranges from $13-$15 per hour.
  • 10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday
  • 10% per hour bilingual shift differential
  • Up to 40% discount at Victoria's Secret and Bath & Body Works
  • Work from home
  • 8 hours of holiday pay upon hire
  • Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.
  • During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day)
  • Candidates must reside within Ohio, Kentucky, Indiana, Georgia, Texas or Tennessee.
  • Remote work allowed.