Description

First point of contact for all underwriting queries (with the exception of renewal retention, new business quotes/amendments)
Responsible for underwriting endorsements to agreed authority levels and pre-underwriting endorsements over agreed authority. This will be via telephone, post, E-mail and via MP24.
Building and maintaining good relationships with brokers
Actively seek to round out existing accounts and particularly the promotion of motor.
Training and mentoring new team members when required.

Responsibilities

Team orientated with outstanding customer service skills and are happy to spend circa 90% of the day on the telephone.
Excellent organisational skills & prioritise your time optimally.
Experience of building effective relationships with brokers and colleagues.
Strive to provide service levels that exceed industry standards, using creative problem solving skills and demonstrate teamwork across functional areas.
The ability to cross sell and round out existing accounts will ensure your success in this role.
Exposure to household/Motor insurance industry experience
Previous role with telephone interaction with the public / customers
Computer-literate – MS Office
ACII or working towards CIP exams (desirable)

Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.
Employee resource groups: Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.
Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program