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Community Support Specialist NL
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
Description
We are looking for someone who is intrinsically motivated Support employee, driven by SnappCar’s mission. With positive energy you are helping our users with questions, challenges and feedback, and by doing this creating a Community of Happy Snappies.
Together with your colleagues, you are capable of lifting the Community Support team to the next level, and you play by our core values: Self Propelling, Thinking Opposite, Dare to Choose, Stay Foolish and Brutally Honest.
Responsibilities
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You are demonstrably experienced with inbound and outbound customer service;
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Able to work in irregular shifts & weekends;
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Working independently and flexible;
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Comfortable with handling difficult/emotional cases;
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Self-motivated and ambitious;
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Professional working knowledge of the Dutch language and good English language skills are hard requirements for this position (and having Swedish and/or German language skills is a big plus!).
Hard Skills
- Multi-line phone proficiency
- Customer relations
- Relationship building
- Customer success
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Self-motivated
- Flexible
- Work well under pressure
- Energetic
We offer
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Being part of an amazing scale-up and making an impact on the world;
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A very creative, energetic and international working environment at a great head office in the centre of Utrecht and offices in Stockholm and Berlin;
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Unlimited holidays;
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Travel expenses so you can actually get to the office and go places;
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Free rides (SnappCar credits);
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Delicious healthy lunches, snacks and free drinks;
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Lots of fun, teambuilding and celebrating successes together!