Go Back
Junior Account Manager
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
- Marketing and PR, Advertising and Creative Media Jobs
- Administrative office management jobs
- Management (incl. project, product management & human resources)
- Betting and Gaming Jobs
Description
- Build strong relationships with the assigned customers.
- Contacting clients regularly through email, Skype, Slack, phone and face-to-face.
- Monitor individual customer performance and produce monthly performance reports both for the internal stakeholders and customers in the portfolio.
- Handle customers’ day to day queries, requests and issues.
- Use data and reports to analyse markets trends and performance.
- Acquire knowledge of customers and build profiles including target markets and trends.
Responsibilities
- Experience working as an Account Manager.
- Excellent communication and interpersonal skills.
- Strong relationship building skills, and the ability to build trust.
- Great organization, planning and prioritization skills, with strong attention to detail.
- Strong command of written and spoken English – An additional European language is considered an advantage but not essential.
- Able to work on own initiative and be self-motivated.
- Skilled in Microsoft suites such as Excel and Word, comfortable with various systems and remote communications.
Hard Skills
- Microsoft Office
- Data Analytics
- Word processing
- Database and Queries
- Windows operating system
- Scheduling and business planning
- Social media platforms
- Multi-line phone proficiency
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Operating systems
- Account management
- Relationship building
- Marketing research
- Customer success
- Cold Calling
- Trend research
- Performance reviews
- Business analysis
- Executive updates
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Time management
- Self-motivated
- Organized
- Attention to detail
