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Customer Service Specialist

  • Management (incl. project, product management & human resources)

Description

  • Manage end to end life cycle for GEO workers/clients post onboard.
  • Maintain all relevant worker documentation through the life cycle of employment.
  • Monitor and maintain benefits during life cycle of employment for each worker.
  • Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation.
  • Ensure relevant extensions are proactively produced for fixed term contracts where required.
  • Annual creation and approval of payroll calendars as required.
  • Maintaining master payroll input and data on a daily basis, Ensuring payment accuracy and requested/received in a timely manner for payroll.
  • Working with clients to obtain/relay expert in-country requirements during workers life cycle.
  • Point of contact for workers queries.
  • Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
  • Day to day HR related service to client, advise on compliant HR related queries.
  • Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided.
  • Work with Payments Team to ensure any relevant deposits are returned upon worker/client terminations along with any relevant notice periods being met for both worker and client and relevant charges are made.
  • Update and maintain in-house systems and files to ensure all details are current and correct.
  • Assist Payments team in chasing client late payments.

Responsibilities

  • HR administration and customer service experience is desirable.
  • Experience of client management.
  • Excellent written and oral communication skills.
  • Good maths aptitude.
  • Good attention to detail.
  • Organization skills.
  • Good Geographical knowledge.

Hard Skills

  • Document management
  • Customer relations
  • Client management
  • Payroll
  • Cross-functional collaboration
  • Benefits administration
  • Corporate culture
  • Compensation plans
  • Organizational structures
  • Team structures
  • Contract management
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Responsible
  • Organized
  • Attention to detail
Safeguard Global
  • Main info
  • Language English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryMoldova
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We offer

  • Internal referral bonus beginning with 500 USD.
  • Opportunities for certification and Trainings (Safeguard University, Percipio).
  • International environment.
  • Multicultural Diversity.
  • Fun: Games, tennis table, gym, online (off-line) team-buildings company wide and also for each Team.
  • Caring: Give some time to your community, 2 paid days for charity, and other days off paid by company for specific reasons.
  • Passion/Talent: Safeguard Global has dedicated employees with a huge professional background and ready to share all that knowledge with you!!!
  • Integrity: We are an equal opportunity employer.