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Customer Support - Content Moderator (German Speaking)

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Marketing and PR, Advertising and Creative Media Jobs

Description

  • Understand and remain knowledgeable of client policies and guidelines.
  • Review online advertisements with high pace and accuracy.
  • Evaluate and make decisions in accordance with defined policies and guidelines.
  • Report and provide feedback on trends, common end-user mistakes and questions to managers, in a timely manner.
  • Escalate violations of client policies and instances of fraud using internal tools and processes.
  • Escalate concerns relating to user Trust & Safety to internal teams.

Responsibilities

  • Fluent in written and spoken German is essential;
  • Good knowledge of English is desirable;
  • High level of engagement;
  • Team player;
  • Able to work independently and with minimal supervision in a fast-paced environment;
  • Previous experience in an operating, customer support or e-commerce environment is desirable;
  • Flexible and reliable;
  • Strong computer skills;
  • Willing to work shifts, including late shifts (3:30pm until midnight).

Hard Skills

  • Customer relations
  • Software development
  • Relationship building
  • Customer success
  • Client management
  • Content Creation and Management
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Team player
  • Decision maker
  • Responsible
  • Flexible
Besedo
  • Main info
  • Language German, English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryMalta
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We offer

  • An opportunity to make a positive impact on the digital world, by making the internet a safer place.
  • A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
  • Career opportunities within a management or expert field.
  • Additional vacation days.
  • Free fruit, tea and coffee if you prefer working in the office.
  • Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
  • Free day transport to the office from certain areas within Malta.
  • Team performance bonus and working from home allowance, 
  • Corporate discounts for gym memberships, shops and taxi's.
  • Private Health Insurance, eye care tests, health and well-being professional support.
  • Refer a friend bonus scheme. 
  • Comprehensive training and constant feedback.
  • Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.
  • Relocation packages for international applicants, reimbursement of paid flights and up to 3 weeks paid accommodation, which includes quarantine accommodation should you be required to quarantine on arrival to Malta, due to Malta's COVID travel restrictions.
  • We offer flexible home/office working. This role can be done fully remotely between your home in Malta or the work office in Qormi.