Description

Assist in implementing and updating best practices and procedures to ensure efficient operations.
Organise company documents into updated filing systems.
Address clients’ queries and respond to communications in a timely manner (via email, phone, or in-person).
Maintain a company calendar and schedule appointments.
Manage schedules and deadlines.
Plan and coordinate administrative procedures and systems.
Maintain internal database.
Use QuickBooks to create, reconcile and chase payment invoices, data entry.
Ad-hoc tasks (may include some research or PA tasks).
Assist Operations Manager in their duties:
Maintain strong and effective communication with all members of the organisation to ensure transparency, accountability and teamwork.
Keep track of and ensure students’ progress with regular adjustments and updates to parents and upper management.
Address and resolve queries, feedback and complaints from customers and employees.
Recruit, train and manage employees and contracted mentors/tutors/advisors.
Receive information, directives or feedback from upper management, customers or employees and respond / relay information/issue directives to the relevant parties accordingly.
Think outside the box to solve problems creatively—this job requires that you always look for solutions, not problems.

Responsibilities

Bachelor’s Degree.
Excellent verbal and written communication skills.
Excellent organisational and multitasking abilities.
Strong time-management skills with the ability to prioritise tasks.
Strong problem-solving and creative thinking skills.
High attention to detail and customer-oriented thinking.
Software use: Proficiency in most mainstream office software, including:
Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Meets, Forms, etc).
Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams etc).
Organisation and project management software (Todoist, Trello).
Zoom
Fluency in Mandarin
Knowledge of the UK education system.
Strong academic background and profile.
Prior experience in the education industry.
Prior experience as an administrator or assistant.
Prior experience in marketing, sales or other customer-facing roles.
Software use: Proficiency in most mainstream business management software (e.g. Quickbooks).

Hard Skills

Microsoft Office
G-Suite
Database and Queries
Windows operating system
Scheduling and business planning
Memo preparation
Data entry
Social media platforms
Outlook Express
Document management
Business correpondence
Multi-line phone proficiency
Customer relations
Advanced Excel Skills (queries, pivot tables, formulas, macros)
Account Reconciliation
QuickBooks
Cross-functional collaboration
Hiring and firing
Talent acquisition
Best practice development
Executive updates
Ability to use project management software
Advanced language knowledge
Advanced writing skills

Soft Skills

Candela Academy

View profile

Main info
Language Mandarin, English
Experience level Entry Level
Job type Full Time, Permanent
Salary 25000£ / Per Year
CountryUnited Kingdom

We offer

Salary: £20,000 - £25,000 per year (Performance-based bonus can be negotiated).

Office Administrator

Description

Assist in implementing and updating best practices and procedures to ensure efficient operations.

Organise company documents into updated filing systems.

Address clients’ queries and respond to communications in a timely manner (via email, phone, or in-person).

Maintain a company calendar and schedule appointments.

Manage schedules and deadlines.

Plan and coordinate administrative procedures and systems.

Maintain internal database.

Use QuickBooks to create, reconcile and chase payment invoices, data entry.

Ad-hoc tasks (may include some research or PA tasks).

Assist Operations Manager in their duties:

Maintain strong and effective communication with all members of the organisation to ensure transparency, accountability and teamwork.

Keep track of and ensure students’ progress with regular adjustments and updates to parents and upper management.

Address and resolve queries, feedback and complaints from customers and employees.

Recruit, train and manage employees and contracted mentors/tutors/advisors.

Receive information, directives or feedback from upper management, customers or employees and respond / relay information/issue directives to the relevant parties accordingly.

Think outside the box to solve problems creatively—this job requires that you always look for solutions, not problems.

Responsibilities

Bachelor’s Degree.

Excellent verbal and written communication skills.

Excellent organisational and multitasking abilities.

Strong time-management skills with the ability to prioritise tasks.

Strong problem-solving and creative thinking skills.

High attention to detail and customer-oriented thinking.

Software use: Proficiency in most mainstream office software, including:

Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Meets, Forms, etc).

Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams etc).

Organisation and project management software (Todoist, Trello).

Zoom

Fluency in Mandarin

Knowledge of the UK education system.

Strong academic background and profile.

Prior experience in the education industry.

Prior experience as an administrator or assistant.

Prior experience in marketing, sales or other customer-facing roles.

Software use: Proficiency in most mainstream business management software (e.g. Quickbooks).

Hard Skills

Soft Skills

We offer