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Customer Success Specialist (Software)
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
- Management (incl. project, product management & human resources)
Description
* Communicate with developers and marketers using chat, email, and phone;
* Provide online assistance for our products and services;
* Answer customer’s queries in a timely and professional manner;
* Collaborate closely with other team members and colleagues in the office;
* Guide customers into finding the best solution for them;
* Preparing blog posts and articles that are helpful to our clients;
* Take part in additional activities you would find interesting for you.
Responsibilities
* Fluent written & spoken English language. Another language is a plus.
* Friendly and communicative approach;
* Desire to collaborate in a team;
* Self-driven character;
* Customer success orientation;
* Ability to quickly deal with challenging situations;
* Experience with Node.js, JavaScript, Parse Server, MongoDB will be considered as an advantage.
Hard Skills
- Coding and Programming (Python, C#, Java, PHP, etc
- Database and Queries
- Business correpondence
- Multi-line phone proficiency
- Customer relations
- Relationship building
- Customer success
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Problem-solver
- Team player
- Skilled Collaborator
- Self-motivated
