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Multilingual Customer Service Agent - Spanish

  • Telecommunication, Call Centre, Customer Service Jobs

Description

  • Ensures that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
  • Ensures that relevant correspondence is handled within the set KPI standards
  • Ensures that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
  • Monitors, delegates and answers all queues from inbound requests i.e. email, chat and phone within set KPI standards
  • Works effectively in a team environment and liaises with other teams, in order to get the job done and reach the best possible results
  • Carries out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones

Specific Requirements

  • Ensures that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
  • Ensures that relevant correspondence is handled within the set KPI standards
  • Ensures that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
  • Monitors, delegates and answers all queues from inbound requests i.e. email, chat and phone within set KPI standards
  • Works effectively in a team environment and liaises with other teams, in order to get the job done and reach the best possible results
  • Carries out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones

Hard Skills

  • Document management
  • Customer relations
  • Marketing research
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Team player
  • Flexible
  • Organized

We offer

Benefits

  • Work in an international, dynamic and fun atmosphere among young and smart people
  • Stable working schedule: Monday-Friday, 10:00- 18:00
  • Huge learning experience in using best practices and cutting-edge technologies.

 

If you are looking for an international, fresh and fast growing environment to enhance your career further we would like to hear from you!