Description

Conducting supplier and market research.
Analysing research to identify areas of improvement.
Providing support during projects.
Assisting in implementing infrastructure and advising of appropriate hardware and software that might be required.
Researching new technology that could improve current infrastructure.
Contributing to the standardisation of infrastructure across European sites.
Gaining a thorough understanding of McDonald’s bespoke software to effectively support and advise users.
Carrying out training of new users by embracing diverse methodology such as conference, video, face to face, webinar etc.
Management of data and setting up user access with respect to business solution platforms.
Assisting in the designing, layout, features, functionality and aesthetics of bespoke software to McDonald’s.
Liaising with stakeholders and partners of McDonald’s with respect to new and existing products.
Creation of promotional videos and static advertisements.
Creation and thereafter the maintenance of documentation associated with user manuals, installation guides etc.
Assisting in the writing or updating of point of sale (POS) and back office (BO) software.
Timely reporting of any defects in software to developers and testing of new releases or fixes.

Responsibilities

A levels (level 3), normally in a minimum of two subjects, or a BTEC extended diploma to at least MMM or a level 3 apprenticeship in a relevant IT subject.
Plus A*-C or 9-4 GCSE qualifications (Level 2) in English and Mathematics.
The demonstration of high motivation and the ability to work effectively and efficiently with both internal and external customers.
A good understanding and effective use of Microsoft Office.
Willingness to spend sufficient time within a restaurant environment to understand the business ethos and pressures of the work environment.
Excellent interpersonal skills – you should have the ability to communicate effectively in both oral and written form.
The ability to use your own initiative and work in a proactive way whether as an individual or team player.
You should be creative and innovative and be able to contribute by further enhancing presentations and promotional materials.
Ideally, a good understanding of web design and able to implement changes using various applications and language.
The ability to work logically, methodically and systematically.
The ability to work remotely, ie an internet connection, whilst the potential for coronavirus restrictions remains.