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Logistics Coordinator

  • Sales, Business Development, Business Consulting
  • Management (incl. project, product management & human resources)
  • Transport, Logistics, Procurement, Import/Export Jobs


  • Manage the entire order to cash workflow including:
  • Create and plan loads (i.e. mode selection, multi-stop ordering, etc.)
  • Route tenders to carriers defined by routing guide(s)
  • Ensure coverage for all loads ahead of relevant milestones
  • Request or approve appointment times for all relevant stops
  • Track execution of loads against relevant milestones
  • Identify any risks to successful delivery
  • Offer solutions or recommendations to all known risks
  • Keep all relevant stakeholders informed with status updates
  • Follow up with carriers to provide required information (i.e. actual arrival and departure times, PODs, etc.)
  • Review accessorial charge requests for approval or denial
  • Process loads for timely payment to carriers
  • Monitor Status (and recommend steps for improvement) of KPIs including:
  • On-time performance
  • Tender acceptance
  • Routing guide compliance
  • Develop relationships as a trusted advisor at all levels of the customer organization
  • Performs other duties as needed

Specific Requirements

  • Bachelor’s Degree (Supply Chain Management or related field) or 2+ years customer service experience.
  • Experience with supply chain software (BluJay’s portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.).
  • Experience with transportation across all modes, HOS regulations, equipment constraints, etc.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite.
  • Customer facing and/or supplier management experience is highly preferred.
  • Great interpersonal skills with ability to influence others without role power.
  • Proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations.
  • Ability to read and interpret general industry documentation.
  • General office environment and responsibilities requiring:
  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.
  • Placing and receiving phone calls.
  • Occasionally moving and lifting objects up to 20 pounds.
  • May require travel as needed.

Hard Skills

  • Microsoft Office
  • Data Analytics
  • Word processing
  • Database and Queries
  • Outlook Express
  • Multi-line phone proficiency
  • Customer relations
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Relationship building
  • Customer success
  • Cross-functional collaboration
  • Risk assessments
  • Document interpretation

Soft Skills

  • Communication
  • Problem-solver
  • Responsible
  • Flexible
  • Organized