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German Technical Account Manager

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Management (incl. project, product management & human resources)

Description

A company is currently seeking a German Technical Account Manager for a permanent position based in Cork. The ideal candidate will have 2+experience in technical support with account management experience who has previously helped clients with onboarding.

Job Day to day:
• Proactively employ your knowledge to provide relevant technical recommendations and client support and strategy
• Work with customers to develop short and long-term event strategies
• Work cross-functionally with Marketing, Product, and Customer Support teams
• Ensure prompt and complete resolution of technical challenges and business issues to meet customer needs
• Build relationships with current and potential customers

Specific Requirements

• Full professional proficiency in German and English
• Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
• Ability to build relationships with customers
• An analytical and results-focused mindset
• Strong interpersonal skills, and a proven track record of working cross-functionally to resolve customer challenges
• Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
• Bachelor’s Degree

Hard Skills

  • Microsoft Office
  • Customer relationship manager (CRM)
  • Customer relations
  • Google Analytics
  • Cross-functional collaboration
  • Advanced language knowledge

Soft Skills

  • Communication
  • Problem-solver
  • Multitasker
  • Organized

We offer

• 25 days paid time off
• Competitive Salary Package
• Daily breakfast and catered lunch Tuesday-Thursday
• Personal Retirement Savings Account
• Health Insurance
• Employee Stock Purchase Programme
• Cycle to Work Scheme