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Merchant Services Coordinator

Description

New Site Enquires / agreement preparation / set up / Post live checks.
Liaising with sites to answer application queries and chase up missing information.
Applying for Merchant IDs (MID) setups for new sites.
Live site scheme changes/adding new card types.
Live site bank details changes and change of owners.
Site closing processing.
Site request for information on new products or services.
Receipt of request and placing an order.
Working with internal project installations team.
Dealing with incoming voicemails / emails.
Maintaining the client database (HubSpot).
Using HubSpot to manage merchant services campaigns.
Pre-invoicing checks.
Acquirer and supply Invoice & Data checks.
Invoicing production post invoice checks.
Responding to customer billing queries and escalate internally.
Raising quotes and invoices for equipment and services on E10 Accounts system.
Raising additional charges when necessary.
Administration and filing.
Maintaining a tidy and organised workspace with full awareness of GDPR.
Delivering a high level of service to all HTEC customers.
Assisting Sales Support when required.
Liaising and providing guidance to any additional administrative resources allocated to support the Merchant Services team.

Responsibilities

Strong problem-solving skills.
Verbal and written communication skills.
Excellent Listening skills.
Excellent organisational skills and attention to detail.
Ability to build rapport and good working relationships with key stakeholders.
Able to adapt to, embrace and lead change.
Background in Epos, Payments.
Familiar with Microsoft office products and HubSpot CRM.
Commitment to the role, team, and company.
Self-awareness and practical self-development in pursuit of continuous improvement.
Possess a high work ethic in accordance with role demands, expectation and responsibility.
Credible, articulate, confident and tenacious.
You care deeply about applying technology and processes to deliver smarter solutions.
You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do.
You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save peoples´ time and simplify everyone´s workday.
You love rolling up your sleeves to get it done.
What we’re doing at Universe excites you.

Hard Skills

Microsoft Office
Customer relationship manager (CRM)
Data Analytics
Database and Queries
Customer relations
Relationship building
Client management
Billing, Invoicing, Collection
Cross-functional collaboration
Partnership agreements
Advanced language knowledge
Advanced writing skills

Soft Skills

HTEC

View profile

Main info
Language English
Experience level Mid Level
Job type Full Time
Salary negotiable
CountryUnited Kingdom

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We offer

The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience).
A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself.
A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us what to do.
Competitive salary.
More exciting benefits you will hear about when we talk.

Merchant Services Coordinator

Description

New Site Enquires / agreement preparation / set up / Post live checks.

Liaising with sites to answer application queries and chase up missing information.

Applying for Merchant IDs (MID) setups for new sites.

Live site scheme changes/adding new card types.

Live site bank details changes and change of owners.

Site closing processing.

Site request for information on new products or services.

Receipt of request and placing an order.

Working with internal project installations team.

Dealing with incoming voicemails / emails.

Maintaining the client database (HubSpot).

Using HubSpot to manage merchant services campaigns.

Pre-invoicing checks.

Acquirer and supply Invoice & Data checks.

Invoicing production post invoice checks.

Responding to customer billing queries and escalate internally.

Raising quotes and invoices for equipment and services on E10 Accounts system.

Raising additional charges when necessary.

Administration and filing.

Maintaining a tidy and organised workspace with full awareness of GDPR.

Delivering a high level of service to all HTEC customers.

Assisting Sales Support when required.

Liaising and providing guidance to any additional administrative resources allocated to support the Merchant Services team.

Responsibilities

Strong problem-solving skills.

Verbal and written communication skills.

Excellent Listening skills.

Excellent organisational skills and attention to detail.

Ability to build rapport and good working relationships with key stakeholders.

Able to adapt to, embrace and lead change.

Background in Epos, Payments.

Familiar with Microsoft office products and HubSpot CRM.

Commitment to the role, team, and company.

Self-awareness and practical self-development in pursuit of continuous improvement.

Possess a high work ethic in accordance with role demands, expectation and responsibility.

Credible, articulate, confident and tenacious.

You care deeply about applying technology and processes to deliver smarter solutions.

You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do.

You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save peoples´ time and simplify everyone´s workday.

You love rolling up your sleeves to get it done.

What we’re doing at Universe excites you.

Hard Skills

Soft Skills

We offer

The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience).

A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself.

A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us what to do.

Competitive salary.

More exciting benefits you will hear about when we talk.