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Customer Experience Associate (Work From Home)
- Sales, Business Development, Business Consulting
- Marketing and PR, Advertising and Creative Media Jobs
Description
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Respond to customer inquiries in a courteous and professional manner.
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Accurately record and document all customer interactions.
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Monitor and process new memberships.
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Provide feedback to management and escalate common problem areas identified by multiple customers.
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Other duties and functions as assigned.
Responsibilities
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You have strong written and verbal communication skills.
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You have a sense of urgency and an ability to multitask.
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You are willing and able to learn new software tools and platform.
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You are enthusiastic, reliable, and hardworking.
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You take your work seriously but not yourself.
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Experience working remotely.
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Experience responding to customers via email & phone.
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Must be 21 years of age.
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You have experience in troubleshooting, identifying and resolving customer related issues.
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Experience with Zendesk or other customer support tools a plus.
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Bi-lingual is a plus!
Hard Skills
- Customer relationship manager (CRM)
- Data Analytics
- Database and Queries
- Multi-line phone proficiency
- Customer relations
- Opportunity analysis
- Relationship building
- Customer success
- Client management
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Strong work ethic
- Self-motivated
- Multitasker
- Responsible
- Enthusiastic
We offer
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$20 per hour.
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Company-paid health, dental, and vision insurance.
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Access to free Revel riding.
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A relaxed, yet fast-paced and ambitious work culture.