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Product Success Associate
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
- Management (incl. project, product management & human resources)
Description
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Delivering responsive customer service using our proven frameworks.
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Leading demos for early-stage customers and new teams.
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Sharing best practices to help customers set strategy, capture ideas, prioritize work, and create visual roadmaps.
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Helping customers integrate Aha! with their existing tools (e.g., development systems).
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Guiding customers from initial demo to active subscription, through procurement, legal, and security processes.
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Sharing customer feedback internally.
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Testing new product functionality as needed.
Responsibilities
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Two years of work experience in a high-tech company.
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Experience managing at least one complex project in a team setting.
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Passion for supporting product and company builders.
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History of displaying grit and perseverance when solving unfamiliar problems.
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Outstanding writing skills.
Hard Skills
- Customer relations
- Relationship building
- Customer success
- Process improvement
- Product roadmapping
- Best practice development
- Deliverable management
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Self-motivated
- Responsible
- Organized
- Hands-on
- Enthusiastic
We offer
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Generous salary with annual profit sharing for all.
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Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums.
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Up to 200 hours of paid time off a year to spend however you want.
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30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave.
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Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning.
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Aha! contributes a percentage of your total compensation each year towards your retirement.