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Technical Customer Support Associate - Weekends (NZ/Australia)

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs

Description

  • Provide consistently high-quality customer experiences for all Webflow customers.
  • Help customers in support queues using applications including but not limited to ClickUp and Zendesk.
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience.
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

Responsibilities

  • Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service.
  • Possess a deep understanding of Webflow products or have experience with other web design tools or platforms.
  • Understand HTML, CSS, DNS or have advanced understanding of Webflow.
  • Exhibit analytical reasoning and critical thinking skills for technical troubleshooting.
  • Have the ability to learn new digital tools quickly.
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!
  • Have demonstrated written and verbal communication skills in the English language - Additional French and/or German skills welcomed.

Hard Skills

  • Data Analytics
  • Typing and typing speed
  • Customer relations
  • Relationship building
  • Customer success
  • Graphic design
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Problem-solver
  • Strategic thinker
  • Creative
  • Enthusiastic
Webflow
  • Main info
  • Language German, English, French
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryAustralia
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We offer

  • We’ll pay you! This is a 40 hour per week contract that includes equity.
  • We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses.
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days.
  • We offer flexible parental leave.
  • We give you a 5 week sabbatical after 5 years of service.
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment.
  • We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being.