Description

Onboarding Customers - Assess customer needs and customise the onboarding experience to ensure they are adopting cord and getting ROI.
Customer Engagement - You will develop an understanding of why companies are using cord, help to build the foundations of how we establish success and support their goals through insights, data and your subject knowledge.
Expansion - Grow and develop customer relationships, ultimately contributing to user loyalty.
Customer Advocacy - You will be the voice of our customers, you will collect and consolidate customer product feedback and champion their needs with cord's Engineering and Product teams.
Scaling processes - Identify opportunities to improve existing processes, readying the business for scale.

Responsibilities

Previous experience in recruitment or working in SAAS as a Customer Success Manager.
A Customer-first mindset. You are driven to deliver a first-class user experience out of genuine care.