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Client Success Specialist, Spanish Speaking

  • Translation, Localization, Interpretation Jobs
  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting

Description

  • Speaking to partners around the world every day
  • Giving high quality advice and support
  • Using data to help partners put on successful shows
  • Giving feedback on our creator tool and how we can improve it
  • Communicating bugs to the product team

Responsibilities

  • Passionate, humble and talented
  • A fan of music and culture
  • Actively responsible
  • Detail-obsessed
  • Tech-savvy
  • A team player
  • A stellar communicator with a professional attitude
  • Able to spot ways to make internal tasks simpler
  • Comfortable working flexible hours: your shift can be anything from 8am to 9pm, including some weekends and public holidays, but we’ll work with your schedule to find times that work
  • Fluency in English and Spanish
  • Solid understanding of the ticketing/music industry
  • Experience helping customers in an digital environment (direct event ticketing experience would be ideal)
  • Experience supporting or managing partner accounts
  • Fluency in French, German, Italian or Portuguese is a plus

Hard Skills

  • Customer relations
  • Account management
  • Relationship building
  • Customer success
  • Advanced language knowledge
  • Advanced writing skills
  • Proofreading and editing skills

Soft Skills

  • Communication
  • Team player
  • Responsible
  • Creative
  • Attention to detail
DICE
  • Main info
  • Language German, Portuguese, English, Italian, Spanish, French
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryUnited States of America
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We offer

  • Unlimited vacation
  • Private healthcare
  • 401k, FSA and HSA
  • During the pandemic, we’ve learned that working from home can help us focus, but many of us are missing the buzz of the office. We’re still figuring out the best way for us all to work together in the future, and we’ll involve the whole team in any decisions we make.
  • Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.