Description

Provides support to patients and families by greeting patients, establishing trust, soliciting and interpreting concerns expressed. All information obtained must be interpreted for appropriate Health System team member so that concerns and issues are communicated and addressed. This includes assisting with the completion of forms, registration, etc.
Anticipates and offers comfort measures for patients and significant others in their language and collaborates with physician, nurse or other Health System personnel.
Provides interpretation between patient/significant others and members of health care team and/or Health System personnel; uses psychosocial principles to assist patients and their families; provides information and assistance as appropriate.
Manages patient/visitor concerns by actively listening to the patient/significant other or family and directly follows up on any identified needs by communicating concerns to appropriate Health System personnel.

Responsibilities

Post high school training required.
Evidence of education in psychosocial skills with one to two years’ experience in health care setting preferred.
Must have significant experience dealing with the public.
Basic understanding of medical terminology and health events desirable.
Previous translation experience preferred.
Demonstrated proficiency in foreign language and English in both written and oral forms.
Certification Commission for Healthcare Interpreters (CCHI) must be obtained within 1 year of hire. Information can be obtained online through cchicertification.org