Description

Research, plan, develop, author and/or facilitate delivery of new or existing content for highly technical operational processes and procedures within the content management library and the CRM, and provide clear and measurable estimations of effort
Manage updates and revisions of authored content in an Agile program delivery framework
Collaborate with business subject matter experts and business analysts to digest large amounts of complex and technical data, to form a good understanding of business knowledge needs, and support the program’s deliverables
Collaboration with stakeholders to generate and deliver operational content in accordance with service level agreements / agreed timelines for scoped work
Be creative in the use of images, infographics, diagrams, animations, process mapping and charts to increase knowledge user comprehension and understanding of content
Document and maintain Knowledge Management Operating Procedures and Authoring Guidelines for authoring knowledge articles within the CRM and content library
Ensure that that knowledge artefacts take an end-to-end perspective
Ensure that all of the relevant knowledge users have access to operational content via the Knowledge Management Content Libraries and the CRM
Engage with relevant stakeholders to validate authored content with business owners, teams, departments, and areas of speciality
Review internally generated Training Manuals and User Guides

Responsibilities

Excellent command of English with exceptional writing and research skills, and a strong eye for detail, language, and flow
Excellent attention to detail and the ability to prioritise and work on multiple projects, using a variety of software platforms, in a fast-paced, changing environment
Strong interpersonal skills and ability to work well in dynamic team environment
Strong analytical and problem-solving skills
Communicates equally well within team & across partner teams
Highly organised and structured
Self-motivation to prioritize and manage workload and meet critical project milestones and deadlines
"Go-getter" attitude and the desire to learn and grow every day

Up to 50% discount on health cover, pet & travel insurance from the time to join us
Family & Friends day
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Health & Wellbeing Initiatives
Flexible working arrangements and excellent work life balance
Flu vaccinations