Description

Handle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
Record details of inquiries as tickets and ensure the information is reflected in the system
Translate inquiries from Japanese to English and vice versa, and escalate as needed
Maintain the knowledge base and keep it organized for future use
Create reports on weekly/monthly help desk performance
Analyze relevant data and initiate process improvements in problem areas

Responsibilities

Preferably Graduate of BS Information Technology or any 4-year course
Certified Japanese Language Proficiency Test ( JLPT N2 passer)
Substantial work experience as Japanese Translator and Customer Service
Great eye for detail
Excellent verbal and written communication, interpersonal, organization, and multi-tasking skills
Proficient in using Gmail and Google Workspace tools