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Bilingual Japanese Helpdesk Officer / Japanese Translator - JLPT N2

  • Translation, Localization, Interpretation Jobs
  • IT, Software development, System Engineering Jobs
  • Administrative office management jobs


  • Handle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
  • Record details of inquiries as tickets and ensure the information is reflected in the system
  • Translate inquiries from Japanese to English and vice versa, and escalate as needed
  • Maintain the knowledge base and keep it organized for future use
  • Create reports on weekly/monthly help desk performance
  • Analyze relevant data and initiate process improvements in problem areas

Specific Requirements

  • Preferably Graduate of BS Information Technology or any 4-year course
  • Certified Japanese Language Proficiency Test ( JLPT N2 passer)
  • Substantial work experience as Japanese Translator and Customer Service
  • Great eye for detail
  • Excellent verbal and written communication, interpersonal, organization, and multi-tasking skills
  • Proficient in using Gmail and Google Workspace tools

Hard Skills

  • G-Suite
  • Data Analytics
  • Customer relations
  • Advanced language knowledge
  • Advanced writing skills
  • Proofreading and editing skills
  • Audio translating experience
  • Document interpretation
  • Simultaneous translations experience
  • Consecutive interpreting expertise

Soft Skills

  • Communication
  • Listening
  • Multitasker
  • Organized
  • Attention to detail

We offer

  • Training and Development at ROCOCO Japan
  • Business Trips at ROCOCO Japan
  • Employment at ROCOCO Japan
  • Working Culture and Career Advancement
  • Competitive Compensation and Benefits Package
  • Management Bonus
  • Annual Salary Increment
  • Long Christmas Holidays
  • Salary Range: 40K-60K depending on the qualifications
  • Work Schedule: 5 days a week; 8 AM-5 PM
  • Rest Days: 2 days off