As the customers’ guide throughout our clients’ onboarding journey, you will provide extraordinary service to help organisations create exceptional workplace cultures.

As a customer success specialist, you will onboard and train new customers, help them set up their portal, enhance usability, and optimise their resources within our world-class Gallup Access platform. Your interactive and personalised web and phone training will create the foundation for success and engagement for our new and renewed contracts.

 

You will also partner with our team of implementation analysts to set up surveys on our platform so managers are able to access results and the appropriate learning tools once a survey has closed. A key part of that process involves the cleaning and organising of large data files from clients’ HR systems — a vital step for delivering accurate results after a survey.

 

Using documentation systems to track progress and milestones, you ensure successful client interactions. By staying current on Gallup’s most relevant product features and sharing feedback on the customer experience, you will have a direct impact on the long-term relationships and highly successful business outcomes Gallup’s clients have come to expect from us.

Who we want:

• Client-obsessed overachievers who thrive in a fast-paced, deadline-driven environment and who will do whatever it takes to make sure customers feel important and cared for
• Trustworthy partners who have a reputation for strong relationships with clients and internal partners and who always follow through on their commitments
• Perceptive learners who can quickly understand and teach new systems, technologies, and technical concepts to a variety of individuals
• Problem solvers who are not rattled by setbacks and who can anticipate, troubleshoot and resolve issues before they become barriers
• Sophisticated communicators who ask great questions to anticipate and target the needs of their clients to achieve successful business outcomes
• Organised multitaskers who can successfully manage multiple complex projects at the same time. You’ll work with a variety of clients, teams and data sets, and we’ll count on your organisational skills and commitment to perfection to excel at Gallup
• Detail-oriented analysts who know that one small mistake can disrupt results. Fortunately, you have an eye for the smallest details and a talent for flawless execution. You’re process-oriented and great at documentation – talents critical for this role.

What you need:

• Bachelor’s degree required
• Full fluency in both English and German
• Expertise and proven proficiency in Microsoft Excel and a natural capacity for learning new technology