Bilingual Booking Coordinator/Admin
- Translation, Localization, Interpretation Jobs
Full time opportunity has become available for a talented Bilingual Bookings Coordinator to join Premium Linguistic based in Birmingham.You will join a busy and fast paced environment delivering outstanding Customer Service to high profile Public and Private Sector clients. The Interpreting Department is dedicated to delivering both face-to-face and Telephone Interpreting services across more than 500 clients.
Due to expansion we are currently looking for Bilingual Booking Coordinators/Customer Service Advisers to assist in continuing to expand an already successful booking team. Reporting to the Bookings Team Leader, we require an able multitasker to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator and takes pride completing their work to a high standard.
• Booking interpreters on to jobs
• Calling clients – showing great telephone etiquette and customer care
• Ensuring an interpreter is present for every booking
• Build rapport with clients and interpreters
• Prioritising tasks – showing organisation and flexibility
• Quickly and efficiently managing incoming and outgoing calls and emails
• Call centre experience is preferred but not mandatory.
Handling all booking enquiries placed onto the system
Handling all aspects of client queries
Effectively dealing with customer dissatisfaction and record all service complaints
Providing excellent customer service to all in bound callers
Providing real-time customer care to clients and linguist
Maintaining effective communication channels with suppliers and develop positive supplier relationships
Handling all aspects of client and linguist queries relating to interpreting, invoicing and portals
Key Knowledge skills and experience required:Essential requirements
Customer Service experience, ideally gained within a Contact Centre environment
Attention to detail
Excellent telephone manner
IT literate with Microsoft Office
Good data entry/keyboard skills
Ability to work to KPI’s
Adaptable and able to manage change
Problem solving skills
If you think you match the description and can bring enthusiasm, tenacity and a professional approach to work, then apply today!
Applicants must be UK residents only.
- Microsoft Office
- Data Management
- Time management
Competitive Salary, Pension, health Assurance , Bonus, Free car parking