You're passionate about encouraging others to achieve the highest level of service in every interaction. You obsess over the customer experience. You’re a role model and leader who advocates for their team. You’re invested in your work relationships and hold yourself and your team to a high standard of accountability. You’re naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to encourage and lead, join Apple and help us leave the world better than we found it! The Apple Support Spanish team is looking for a Team Manager to lead a team of advisors. This role requires that you be available for your team during their shifts, which may include evenings, weekends and/or holidays. This position is based on-site at the Apple campus in Elk Grove, California.

Experience in a people management capacity in a large or multi-site inbound contact center or dynamic environment supervising 15+ frontline employees

Fluent in Spanish and English; verbal and written fluency required

Knowledge of contact center management tools, processes, procedures, and performance metrics with the ability to innovate and improve as needed

Experience with leading teams remotely or in the virtual office environment, preferred but not required

Experience with using technology to craft team cohesiveness and establish rapport

Demonstrates real passion for technology and coach to technical concepts

Builds relationships and seeks to understand what motivates individuals

Prioritizes mentorship needs and experience in developing employees to achieve excellent customer service results

Ability to develop coaching plans that incorporates observations and key performance trends

Leads a standard for high-quality work by consistently meeting and exceeding performance goals

Strong and effective written and verbal communication skills that can tailor your message to your audience

Solution oriented leader who demonstrates creativity and curiosity

Able to adapt and flex schedule to align with business needs