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Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs

Description

WHAT YOU WILL DO:

• Assist in identifying product, usability or any other customer issues via feedback and effectively communicate with other departments in order to take

any corrective action

• Assist in creating a mindset and culture for exceeding the expectations of our customers in a positive and solution-oriented way

• Ensure remarkable experience is provided to customers via phone, online chat, email, and other channels customers use to communicate with Maxon

• Communicate regularly and effectively with team members, other department team members, and leadership

• Handle all confidential information with the highest degree of discretion without exception

• Utilize company assets in a prudent and judicious manner

• Any and all other duties reasonably assigned by supervisor

Specific Requirements

WHAT WE ARE LOOKING FOR:

• Experience with 3D creative workflows (modeling, animation, lighting, rendering, and/or Video post-production and Motion Graphics)

• Education or experience equivalent to a four-year college degree

• Ability to understand computer hardware and software terminology and use of multiple computer applications in performance of job functions

• Loves to help solve customer problems and improve the products they depend on

• Good verbal and written communication skills

• Possesses a passion for customers and serving them in a positive and effective manner

• Ability to work independently and in conjunction with multiple employees and across multiple departments

• Be able to prioritize and perform multiple tasks in order to meet deadlines

• Present and maintain a professional appearance at all times and be able to communicate

Hard Skills

  • Customer relationship manager (CRM)
  • Operating systems
  • Account management
  • Client management

Soft Skills

  • Communication
  • Adaptability
  • Multitasker
  • Responsible
  • Organized

We offer

You will be given a permanent full-time contract with perspective at our headquarter in Friedrichsdorf (just north of Frankfurt/Main), Germany, or at our offices in Montreal (Canada), Newport Beach or Newbury Park (both California, USA). You will be part of a highly motivated international team of specialists and will work in an environment that offers a wide range of individual development possibilities. Experience and success at this role can provide opportunities in other parts of Maxon like engineering and marketing. Interested in joining our team? Then send us your electronic CV (.pdf), expected salary, and your earliest starting date. We’re looking forward to hearing from you!

 

Maxon is proud to be an equal opportunity workplace.