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Customer Service Agent

  • Sales (inc. pre-sales and lead-generation)
  • Banking, Finance, Insurance, Accounting and Trade jobs

Description

To provide sales support to Legal and General Home Finance enabling introducers to trade and submit business, providing a first point of contact for any broker queries / escalations and proactively managing the relationships during the life cycle of the applications. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Specific Requirements

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms

 

Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Hard Skills

  • Data entry
  • Business correpondence
  • Multi-line phone proficiency
  • Customer relations
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Multitasker
  • Flexible
  • Organized