Finalrentals Aruba is a fast-growing digital travel-tech and mobility marketplace transforming ground transportation logistics for international travelers. We are seeking an agile, data-driven Operations & Customer Success Specialist to manage real-time booking fulfillment, optimize localized fleet coordination, and deliver a friction-free experience for global inbound tourists.

In this role, you will play a critical part in streamlining the entire vehicle lifecycle, ensuring that every customer experiencing a Rental Car Pick-Up at Queen Beatrix Airport encounters zero administrative delays or terminal bottlenecks. You will work closely with management to audit user behavior patterns, manage vendor compliance, and scale our regional e-commerce engine performance.

Requirements & Qualifications

• 1–3 years of experience in operations, customer success, or logistics management (experience within travel-tech, aviation, or the car rental industry is highly preferred).

• Strong analytical mindset with familiarity in CRM tools, reservation engines, or web tracking systems.

• Exceptional cross-cultural communication skills; native or professional fluency in English is mandatory (proficiency in Dutch, Spanish, or Papiamento is a strong asset).

• Ability to multi-task in a high-velocity, digital-first marketplace environment.

Key Responsibilities

• Logistics Coordination: Monitor end-to-end booking pipelines and synchronize live inventory with local fleet operators to guarantee 100% vehicle availability.

• Customer Journey Optimization: Proactively manage inbound international traveler communications, resolving complex inquiries and minimizing checkout funnel drop-offs.

• SLA Enforcements: Oversee on-the-ground vehicle handoff protocols, ensuring fleet partners adhere strictly to quality, cleanliness, and timing benchmarks.

• Data Reporting: Track operational KPIs, response times, and customer satisfaction metrics (CSAT) to identify workflow friction and implement strategic fixes.