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Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs


MasterSearch are currently working with one of the world’s largest manufacturers of air filtration solutions, who have warehousing and distribution facilities in over 20 countries globally.


Our client is looking for a hands-on, structured Senior Inside Sales / Customer Service employee for the Internal Sales team with a proven experience in a customer focused role, ideally within a component industry.


Location – Mannheim area


Reporting line – Head of Internal Sales




  • Bachelor degree education in business administration, engineering or similar is ideal but not a must
  • A minimum of 2+ years experience in Customer Service focused roles
  • Successful experience with international customers
  • Able to gain a technical knowledge / understanding of the products
  • Ability to find new approaches and ideas in finding solutions for customers
  • Able to spot opportunities and to execute sales activities
  • Excellent communicator in German and English
  • Experience with SAP would be beneficial




  • Fluent in German and English

Specific Requirements

  • Support the Internal Sales Leader to manage the Customer Service department by being the first point of contact in absence of the Head of Internal Sales for the day-to-day business
  • Responsible for the work planning of the Customer Service department
  • Responsible for distribution of the workload
  • Training and supporting of new / junior customer service employees
  • Manage a large amount of incoming calls and emails
  • Responsible for order management, updating forecast and reporting to production units and monitoring (confirmed) delivery times
  • Generate sales leads
  • Provides support to the logistics process
  • Shipment planning & invoice of shipments
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep up to date with professional knowledge on products, processes and IT systems
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal and customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolutions fit
  • Keep records of customer interactions, process customer accounts and file documents
  • Go the extra mile to engage customers
  • Drives growth through proactively finding (after) market opportunities

Hard Skills

  • Customer relationship manager (CRM)
  • Operating Systems
  • Multi-line phone proficiency
  • Advanced language knowledge

Soft Skills

  • Communication
  • Leadership
  • Adaptability
  • Problem-solver
  • Decision maker