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Customer Service Representative, .Sales.Customer Ops (Remote )

  • Telecommunication, Call Centre, Customer Service Jobs
  • Administrative office management jobs

Description

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time, people require the right protection for the right application. After all, what better guarantee is there than increased safety, security and productivity than through adequate protection.

Order specialist II (GG30)

The objective of the Order Management Specialist II is to manage the customer orders according to the order processing procedures in her/his area of expertise (GBU/market), provide back-up for at least 1 other area (GBU/market); participate in UAT 

Tasks:
 Manage the correct reception of the customer orders in her/his area of expertise (GBU/market) by ensuring that the incoming orders are timely and correctly registered into ERP system 
Priority allocations and other activities in order management area
Contact the Customer Service Representative in case of front office related topic
Answer all queries from Customer Service Representatives related to the input of customer orders
Contact other departments (e.g. Supply Chain, Master data, ITBA) to solve the problems
 Act as a back-up for other area (s) (GBU/market)


Participate in UAT and provide feedback

Specific Requirements

  • Fluent English (B2), other language will be an asset
  • At least 1 year experience in the similar job
  • Strong level knowledge of an appropriate ERP system(s) in order management area
  • Good end-to end OTC process understanding
  • Excel and power point knowledge (intermediate excel and power point user)
  • Basic presentation skills
  • PC literate: sufficient knowledge of PC and network and standard packages used under windows

Hard Skills

  • Data entry
  • Customer relations
  • Advanced language knowledge

Soft Skills

  • Communication
  • Adaptability
  • Responsible
  • Organized
  • Attention to detail