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Senior Project Manager

  • Telecommunication, Call Centre, Customer Service Jobs


We are looking for a Senior Project Manager


- Responsible to manage very large and complex projects, to steer the virtual teams throughout the different departments

- Responsible to ensure that the business or technical projects are delivered on -time, on-scope and on-budget through the use of the methodology while ensuring continuous alignment between the various stakeholders (within impacted teams) with many stakeholders in different business units.

Specific Requirements

Scope management:

- To ensure that the needs of the internal clients are taken into account and that the business/technical solutions are delivered in line with the agreed requirements. To challenge requested scope changes and this during the duration of the project.


Cost management:

- To define together with all involved parties the needed project budget.

- To ensure you get this budget approved by all necessary "governance bodies".

- To identify timely budget variances and to challenge them avoiding your projects exceeds their budget.


Time Management

- To define in cooperation with your project team a clear and realistic project plan that meets project objectives and clearly identifies the expected results and the associated resources.

- To commitment from the different departments on the expected results.

- To challenge the various parties involved ensuring delivery within agreed time frame.


Risk Management:

- To avoid problems by identifying pro-active risks/issues and initiating timely the appropriate actions.

- To escalate timely project problems to line management and /or project stakeholders ensuring they can still take appropriate action

 within their organisation.


Reporting and Communication:

- To liaise on a continuous basis with management from the impacted departments avoiding surprises by ensuring they are "at any time"

fully aware of the project status.


People Management:

- To provide day-to-day management and coaching of one or more virtual teams


Degree & Experience:


- Minimum 10 years proven experience as dedicated Project Manager in complex environments

- Experience in the TELCO industry is desired

- Proven successful management for multiple End-To-End major business/technical projects involving IT development


Technical skills:


- Experience with Agile way of working

- Familiar with Project Management methodologies PMI, Prince 2

- Familiar with Office Tools : Word, Excel, MS-Access, MS Project and Powerpoint

- Specific affinity with content in specific areas

- Experience with frequent interactions with top management




- English

- Dutch or French

Hard Skills

  • Document management
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Cross-functional collaboration
  • Business Process Understanding

Soft Skills

  • Communication
  • Leadership
  • Team-oriented
  • Responsible
  • Flexible