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Helpdesk ICT Technician - Junior

  • Telecommunication, Call Centre, Customer Service Jobs

Description

- Handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers

- Ensure the correct dispatching to the various technical departments

- Inform the customer about the status of his request and the solution of his incident

- Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions

- Ensure a good follow-up of the interventions in the field

- Report recurring problems

- Provide support to colleagues to have a good impact on customer satisfaction

Specific Requirements

Degree & Experience:

 

- Technical education in higher education or equivalent experience

 

Technical skills:

 

- Office 365

  

Languages:

 

- Bilingual Dutch and French

- Knowledge of English is an asset

Hard Skills

  • Microsoft Office
  • Customer relationship manager (CRM)
  • Multi-line phone proficiency
  • Advanced language knowledge

Soft Skills

  • Communication
  • Problem-solver
  • Team player
  • Flexible
  • Creative