Helpdesk ICT Technician - Junior
- Telecommunication, Call Centre, Customer Service Jobs
Description
- Handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- Ensure the correct dispatching to the various technical departments
- Inform the customer about the status of his request and the solution of his incident
- Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- Ensure a good follow-up of the interventions in the field
- Report recurring problems
- Provide support to colleagues to have a good impact on customer satisfaction
Responsibilities
Degree & Experience:
- Technical education in higher education or equivalent experience
Technical skills:
- Office 365
Languages:
- Bilingual Dutch and French
- Knowledge of English is an asset
Hard Skills
- Microsoft Office
- Customer relationship manager (CRM)
- Multi-line phone proficiency
- Advanced language knowledge
Soft Skills
- Communication
- Problem-solver
- Team player
- Flexible
- Creative
